Terms and conditions

These terms govern the contracting of the services PS provides: web design and development, hosting, domain and email administration, graphic design, advertising campaign management and custom software development. By contracting a service, the client accepts these terms.

1. Who we are

PS is the trade name of Punto Soluciones, S.A., a Costa Rican corporation with corporate ID 3-101-300075, domiciled at Hacienda El Coyol, D8, Alajuela, Costa Rica. Punto Soluciones, S.A. has operated since 2002.

2. Services

PS provides:

• Design and development of websites and online stores, including migrations, redesigns and maintenance.
• Managed web hosting on third party infrastructure, domain administration and business email.
• Graphic design, identity, print and digital material, and multimedia assets.
• Advertising campaign management on Google Ads, Meta and TikTok, and social media management.
• Custom software development, including CRM systems and AI assistants applied to the client’s processes.

3. Contracting

3.1 Request

To contract a service, contact us at [email protected], through the site form, or through any other channel authorized by PS.

3.2 Quote and proposal

Before starting any project we deliver a detailed quote and a service proposal, with costs, scope and any conditions specific to the project.

3.3 Acceptance

The client must accept the quote and proposal in writing before PS begins work. Anything not in the accepted proposal is not contracted.

4. Payment and invoicing

• Payment method. As set out in the accepted quote. Bank transfers and other previously agreed methods are accepted.
• Invoicing. An electronic invoice is issued for the services provided, on project completion or according to the payment schedule in the quote.
• Terms. Unless otherwise agreed, payment is due within fifteen calendar days of invoice issue. Sustained non payment may result in suspension of services, with prior notice to the client.
• Recurring services. Hosting, email, domains, software subscriptions and campaign management are invoiced periodically as agreed, and renew unless the client says otherwise.
• Advertising spend. The budget the client allocates to advertising platforms is separate from the PS management fee and is paid directly to the platform, unless expressly agreed otherwise.

5. Ownership

5.1 Work produced

Content created by PS, including designs, source code and custom developed software, remains the property of Punto Soluciones, S.A. until the contracted services are paid in full. Once payment is complete, the client receives a licence to use that work for the agreed purposes.

5.2 Client accounts, domains and data

Domains, advertising accounts, analytics accounts, mailboxes and business data are and remain the client’s, regardless of the state of the commercial relationship. PS does not hold them as security for payment or under any other arrangement.

5.3 Software on a monthly fee

The custom CRM and the AI assistants are provided on a subscription model: the client holds the right to use them while the subscription is active, and the data loaded into the system remains the client’s and stays exportable.

6. Client responsibilities

• Cooperate and deliver on time the information needed to execute the service.
• Provide accurate and legally usable content for inclusion in the project, and stand behind the rights to any text, images and trademarks supplied.
• Keep their own payment methods current for third party services contracted directly by the client.

7. Third party services

Part of what PS provides rests on third party platforms (hosting providers, domain registrars, email platforms and advertising platforms). PS administers those services on the client’s behalf, but does not control their availability, their policy changes or their pricing. When a third party introduces a change that affects the client, PS will report it and propose alternatives.

8. Limitation of liability

PS carries out its work with professional diligence, but does not guarantee specific commercial results, search engine positions, sales volume or uninterrupted availability of services that depend on third parties. In any case, PS liability towards the client is limited to the amount actually paid for the service in question.

9. Cancellation

• The client may cancel services at any time, in accordance with the accepted quote.
• PS may retain partial payments corresponding to work actually performed up to the cancellation date.
• No refunds are issued once work on a project has begun, except in exceptional cases at management’s discretion.
• On closing the relationship, PS hands over the accesses and files that belong to the client and removes its own access from the client’s accounts.

10. Privacy and confidentiality

Personal data handling is governed by our privacy policy. All information the client provides is treated as confidential and is not disclosed to third parties without prior consent, except where strictly necessary to deliver the contracted service.

11. Changes

PS may modify these terms. Changes take effect when published on this site or communicated by email to affected clients. The last updated date appears at the top of this page.

12. Governing law

These terms are governed by the laws of the Republic of Costa Rica.

13. Contact

For any question about these terms: [email protected]. Punto Soluciones, S.A., corporate ID 3-101-300075, Hacienda El Coyol, D8, Alajuela, Costa Rica.